Return&Refund policy
Return & Refund Policy – WeorPremium
Last updated:21 NOVEMBER ,2025
At WeorPremium, every product is printed or crafted specially for you after your order is placed. Because each item is made-to-order, we follow a strict but fair return and refund policy to ensure trust, quality, and customer satisfaction.
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1. Eligibility for Returns
We only accept returns/exchanges if:
✅ You received a damaged product
(Printing damage, broken item, torn fabric, etc.)
✅ You received the wrong item
(Incorrect design, size, or color compared to your order)
✅ There is a major printing error
(Misaligned print, smudged print, faded print on arrival)
If your issue falls under any of the above categories, we will offer:
A free replacement, or
A refund (only if replacement is not possible)
You must contact us within 48 hours of receiving your parcel.
Send clear photos or videos as proof to:
📩 weorpremium@gmail.com
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2. Non-Returnable Items
Because our products are custom-made, we cannot accept returns or refunds for:
❌ Wrong size chosen by customer
(Please check size charts carefully before ordering)
❌ Change of mind after receiving the product
❌ Personal dislike of print/style
❌ Customer entered incorrect address
❌ Delays caused by courier or weather conditions
(These are outside our control)
❌ Slight color differences due to lighting or screen brightness
(All screens display colors differently)
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3. Refund Conditions
Refunds are only issued when:
We sent the wrong product
The product arrived damaged
The product is defective
Refunds are NOT issued for:
Advance payment disputes after production starts
Orders already printed or shipped
Orders delayed by courier services
Incorrect address provided by customer
Refunds are processed to the same payment method used during checkout.
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4. Replacement Policy
If a mistake is made from our side, we will:
Reprint your product
Replace it for free
Ship it again without extra cost
Replacements are shipped within 2–4 days after approval.
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5. Order Cancellation Policy
Because items are printed immediately after order confirmation:
❌ Orders cannot be cancelled once production begins.
If payment is made and production has not yet started, cancellation may be possible—email us urgently.
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6. How to Request a Return or Refund
To request a return, refund, or replacement, email us:
📩 weorpremium@gmail.com
Include:
1. Your order number
2. Your name
3. Photos/videos of the issue
4. A small description of the problem
Our support team will respond within 24–48 hours.
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7. Return Shipping
If the product is defective or incorrect:
We cover all return shipping costs.
If the return request is outside policy terms:
The customer is responsible for return shipping
Or return may be rejected
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8. Final Decision
WeorPremium reserves the right to:
Approve or deny return requests
Provide replacements instead of refunds
Investigate misuse of return policies
We always make fair decisions to protect both customers and our business.